Privacy Policy
Effective Date: April 13, 2026
The Garden Dispensary (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, participate in our loyalty or rewards programs, or visit our dispensary locations (collectively, the “Services”). Please read this policy carefully. By using our Services, you consent to the practices described below.
1. Information We Collect
We may collect the following categories of personal information:
1.1 Information You Provide Directly
- Full name, date of birth, and government-issued ID number (required for age verification)
- Contact information, including mailing address, email address, and phone number
- Medical cannabis patient or caregiver information and state registry identification numbers
- Account credentials (username and password) if you create an account
- Payment information (processed securely; we do not store full card numbers)
- Communications you send to us, including customer service inquiries and feedback
- Participation data in our loyalty and rewards programs
1.2 Information Collected Automatically
- IP address, browser type, and device identifiers when you visit our website
- Pages visited, time spent, referring URLs, and other browsing behavior
- Cookie and tracking technology data (see Section 6 – Cookies)
- Location data, if you grant permission through your device or browser
1.3 Information from Third Parties
- Data from state-mandated cannabis tracking systems (e.g., METRC or BioTrackTHC) as required by law
- Information from identity verification providers to confirm your age and eligibility
- Data from marketing partners or analytics providers
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To verify your identity and confirm you are of legal age to purchase cannabis products
- To process transactions and fulfill your orders
- To create and manage your account and loyalty program membership
- To communicate with you about your orders, account, and our Services
- To send you promotional offers, newsletters, and product updates (where you have consented)
- To personalize your experience and make product recommendations
- o comply with applicable state and local cannabis regulations, including mandatory reporting to state tracking systems
- To detect, prevent, and investigate fraud, security incidents, or other illegal activity
- To improve our website, products, and Services through analytics
- To respond to legal requests, enforce our policies, and protect our rights
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We engage trusted third-party vendors to assist in operating our business (e.g., payment processors, email platforms, CRM providers, analytics services). These providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.
3.2 Legal and Regulatory Compliance
As a licensed cannabis retailer, we are legally required to report certain transaction and patient data to state and local regulatory agencies. We may also disclose your information in response to a subpoena, court order, government inquiry, or other legal process, or where we believe disclosure is necessary to protect our legal rights, ensure safety, or comply with applicable law.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the protections of this Privacy Policy.
3.4 With Your Consent
We may share your information with other third parties when you have given us explicit consent to do so.
4. Cannabis-Specific Privacy Considerations
We understand that cannabis-related health and purchasing information is particularly sensitive. We take the following steps to protect this data:
- We limit the collection of medical cannabis information to what is strictly required by state law or to provide you with appropriate services.
- We do not share your cannabis purchase history or medical patient status with employers, insurance companies, or federal agencies unless legally compelled.
- We use industry-standard encryption and access controls to protect patient records and purchase data.
- We train our staff on the importance of maintaining the confidentiality of customer and patient information.
Please be aware that despite our best efforts, no data transmission or storage system is 100% secure. If you have reason to believe that your information has been compromised, please contact us immediately.
5. Your Loyalty & Rewards Program
If you enroll in The Garden Dispensary’s loyalty or rewards program, we collect and process data related to your participation, including points earned, rewards redeemed, and purchase history. This information is used to administer the program, provide personalized offers, and improve the program experience.
You may opt out of the loyalty program at any time by contacting us. Opting out may result in forfeiture of any unredeemed points or rewards.
6. Cookies & Tracking Technologies
Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather analytics. Types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly (e.g., session management).
- Analytical/Performance Cookies: Help us understand how visitors interact with our website so we can improve it.
- Functionality Cookies: Remember your preferences to personalize your experience.
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our
campaigns.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Our website does not currently alter its data collection practices in response to browser-level “Do Not Track” (DNT) signals, as no uniform industry standard for DNT has been adopted. You may, however, opt out of analytics tracking or adjust your cookie preferences at any time using your browser settings or our cookie controls where available.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations (including state cannabis record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Please note that state cannabis regulations may require us to retain certain transaction records for a minimum period of time, regardless of your preferences.
8. Your Privacy Rights & Choices
Depending on your state of residence, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention obligations. If you use our mobile application, you may also request deletion of your account and associated data directly within the app by navigating to Account Settings > Delete Account, in accordance with Google Play and Apple App Store requirements.
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time using the “unsubscribe” link in our emails or by contacting us directly.
- Data Portability: In certain jurisdictions, request a portable copy of your data.
- Restriction: Request that we restrict the processing of your information in certain circumstances.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
9. Children's Privacy
Our Services are intended solely for individuals who are of legal age to purchase cannabis products in their jurisdiction (21 years or older for adult-use; 18 or older with a valid medical card where applicable). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from an individual under the applicable legal age, we will take immediate steps to delete that information.
If you believe a minor has submitted personal information to us, please contact us immediately.
10. Data Security
We implement technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website
- Secure, access-controlled storage of customer and patient records
- Regular security assessments and vulnerability testing
- Employee training on data privacy and security best practices
Despite these measures, no system is completely secure. We encourage you to use strong, unique passwords for your account and to notify us immediately if you suspect unauthorized access.
11. Third-Party Links
Our website or Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of the Services following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The Garden Dispensary
Email: marketing@thegardendispo.com
Phone: (513) 549-2715
Address: 2927 Colerain Ave, Cincinnati, OH 45225
Website: thegardendispo.com
© 2026 The Garden Dispensary. All Rights Reserved.